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Term & Condition

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PARTICIPANT RULES & REGULATION:

  • Time Management and Punctuality: Participants are expected to be punctual and follow trip rules, including adherence to specified timings.
  • Code of Conduct: Participants must also adhere to the code of conduct during the trip and follow instructions given by volunteers, guides, or instructors.
  •  Disciplinary Issues: Misbehavior or arguing with volunteers, guides, or instructors is considered a serious matter and may result in disciplinary action.
  • Termination: In case of disciplinary violations or if a participant wishes to leave the camp voluntarily, Yuva tours reserves the right to rusticate or terminate their participation. In such cases, Yuva is not responsible for further services, return tickets, refunds, or the participant’s safety.
  • Internal Disputes: Yuva is not responsible for internal disputes or quarrels among participants during the tour.

PROHIBITION & RESTRICTIONS

  • Prohibition: Smoking, alcohol consumption, tobacco use, drug usage, and the use of abusive language are strictly prohibited during the group tour.
  • Consequences of Violation: If any participant is found to be in violation of these prohibitions, they will be considered a suspect, and their participation in the tour will be terminated immediately.
  • No Further Services: In the event of a violation, Yuva tours will not provide the individual with any further services, including return tickets, refunds, or other forms of assistance.
  • These prohibitions and restrictions are in place to maintain a safe and respectful environment during the tour, and participants are expected to adhere to these rules to ensure the well-being and enjoyment of all members of the group.

BOOKING & PAYMENTS

  • Payment Methods: Payments for tours can be made through two methods: Online through the Bank , Google pay in compny details or In cash at registered offices listed on the website.
  • Advance Payments: Depending on the type of tour, Company requires advance payments as follows:
  •    For booking Local Camps and other National tours, participants must pay half of the tour cost in advance.
  •  For National Camps, participants can register with just 30% advance payment.

It's important to note that this advance payment is non-refundable.

  • Enquiry and Registration Hours: The Compny’s enquiry and registration services are available from 10 AM to 7 PM on all days. You can contact them at the provided phone numbers: +919265089953
  • Website Information: The information available on the Company’s website is considered final and authoritative. In case of any miscommunication or misinterpretation over the helplines, the information on the website prevails
  • Dispute Resolution: If you have any disputes or complaints, you can raise them by sending an email to connect@yuvatours.com

TRANSPORTATION

  • Seat Availability and Preferences.
  • Transportation arrangements are made based on the availability of seats.
  • Company does not offer seating preferences or special services for participants.
  • In some local trips, seat numbers are provided after booking.
  • Train tickets are booked subject to seat availability, and the status of waiting or RAC tickets is not within the control of Yuva tours.
  • The status of train tickets, including waiting or RAC status, will be communicated to participants during the booking process.

ACCOMMODATION & FOOD

Accommodation:

  • Separate Facilities: Accommodation and sanitary facilities for girls and boys are provided separately to ensure privacy and comfort.
  • Food:
  • Food Options: Yuva Tours offers Jain and Swaminarayan food at the campsite and hotels. Non-vegetarian food is not allowed at the campsite.
  • Hotel Stay: For trips involving hotel stays, Yuva provides food from the hotels.
  • Camping: During camping trips, Gujarati food is served.
  • Uttarakhand Region: In Uttarakhand region camps, local food is provided by the Yuva.
  • Pre-Decided Menu: Yuva tours has a pre-decided food menu that takes into account camp hygiene and health considerations.
  • No Customization: Participants are not allowed to make specific food choices, preferences, or demands.
  • Health Responsibility: Yuva is not responsible for any health-related issues that may arise if a participant chooses to skip meals.

Room/Tent Responsibility:

  • Check-in/Check-out: Participants are requested to inspect their rooms/tents before check-in and check-out.
  • Damaged or Missing Items: If any items are found to be damaged, lost, or stolen from their room/tent, the participant is solely responsible and must bear the expenditure for replacements or repairs.

CANCELLATION PROCESS

Cancellation Policy, Terms & Conditions

  • Cancellation would be granted by the Chief Instructor or higher authorities on receiving a cancellation request on connect@yuvatours.com through the participant’s registered mail ID. The refund amount will be paid in 10-15 working days through an AC payee cheque/Account Transfer.
  • The cancellation Amount will be counted on the full camp fees only.
  • No refund will be given in case the participant terminates the tour at any point due to any reason.
  • Camp fees are not transferable to another person/ other camp.
  • Payment gateway charges or convenience fees are not refundable when the camp is canceled by the Participant or the “YUVA TOURS” Organization.
  • If the Camp/Trip is Cancelled by the participant below cancellation charges are applicable

The Refund Amount will be counted on the full camp fees only.

  • Before more than 60 days of expedition, 90% refund.
  • Before 40 days of the expedition, 75% refund.
  • Before 25 to 40 days of expedition, 50% refund.
  •  Before 25 days of the expedition, 25% refund.
  •  In the last 0 to 25 Days of Departure, 0% refund.

RESCHEDULE

Rescheduling Conditions:

  • Rescheduling is available only for local camps.
  • Limits on Rescheduling:
  •  Rescheduling is a one-time option and is not available for a second time.
  • The rescheduling option is offered only to participants facing emergencies, while other friends or colleagues on the same camp must continue with the original schedule.
  • This rescheduling policy is designed to accommodate participants who face unforeseen academic or medical emergencies while maintaining the organization’s commitment to its camp schedule and ensuring fairness for all participants.

PRIVACY POLICY

Collection of Contact Information:

  • When booking a tour on the website, Yuva tours collects contact information, including your name and email address. In some cases, partial or full postal addresses or telephone numbers may also be required.
  •  This contact information is solely used for the purpose of communicating with you regarding your booked tour.

Sharing of Contact Information:

  •  In rare cases, Yuva tours may need to share your contact information with tour guides who are responsible for the booked tour. This is done to facilitate communication and coordination during the tour.

WhatsApp Group Sharing:

  • After completing the registration, a WhatsApp group link may be shared either through messages or online portals.
  • By joining the group, you agree to share your personal details, including your mobile number, profile photo, and name, with other participants in the group.
  • Yuva tours explicitly states that it is not responsible for any future disputes or issues that may arise between participants within the WhatsApp group.

ALL RIGHTS RESERVED

  • The statement “All Rights Reserved” indicates that Yuva tours holds the exclusive rights to the content on its website, and it prohibits the use or reproduction of this content for any commercial purposes without explicit permission from the company.
  • Additionally, the company reserves the right to amend its privacy policy at any time. This means that the privacy policy may be updated or modified to reflect changes in t regulatory requirements. It is advisable for users to periodically review the privacy policy to stay informed about any changes or updates.

MEDICAL POLICIES

Basic First Aid Facilities

  • The company provides basic first aid facilities at all camps and treks to address minor injuries or health issues.

Medical Emergencies:

  • In the event of a medical emergency, Yuva tours will attempt to contact the emergency contact number provided by the participant.
  • If the emergency contact person does not respond in a timely manner, YUVA will follow the instructions provided by the senior-most person available at the camp.

Seeking Medical Treatment:

  • The company will make efforts to secure the best available medical facilities as quickly as possible in case of a medical emergency.
  • However, participants are responsible for covering the costs of medical treatment, transportation to medical facilities, and related expenses in case of a medical emergency.

Expenses Responsibility:

  • Yuva tours does not bear any medical expenses for minor or major injuries or sickness that occur during the camp. Only immediate first-aid facilities will be provided.

Emergency Health Service:

  • Participants will have access to emergency health services in cases where no emergency family contact provided by the participant is available.
  • However, the expenses for these services will not be borne by Yuva Tours.

RESPONSIBILITIES OF LUGGAGE

Participant Responsibility:

  • Participants are solely responsible for their luggage, including any damage or items that may go missing during the event.
  • It is the participant’s responsibility to check their luggage before and after it is loaded onto and unloaded from transport vehicles.
  • Lost and Found Items:
  • If Yuva Tours team finds any item during the event, it will be registered under “store stuff.”
  • Claiming a lost item will require appropriate proof to ensure that it is returned to the rightful owner.

 

TREKKING, TOUR AND ADVENTURE ACTIVITIES

Carrying Luggage During Trek:

  • Participants are required to carry their own luggage during trekking activities.
  • YUVA does not provide mules, porters, or carriers for participants. If a participant wishes to hire a carrier, they are solely responsible for bearing the associated charges.

Participant’s Responsibility:

  • Participants agree to participate in training camps and adventure activities with proper medical advice and at their own will and risk.
  • Participants are solely responsible for any injuries or accidents, whether minor or fatal, that occur during the camp or activities.
  • Participants understand and acknowledge the potential risks associated with wild animals and the dangerous condition of nearby water bodies.

Physical Fitness Requirement:

  • Trekking requires basic physical fitness to sustain throughout the trek.
  • Instructors or guides have the right to terminate a participant’s summit if they suspect the participant is unfit to continue.

Compliance with Trek Rules:

  • During treks, participants are expected to follow the rules and techniques provided by the club and adhere to the principles of mountaineering.

Trek Routes:

  • Trek routes are decided by Yuva Tours to ensure the safety and suitability of the journey.
  • Participants are not allowed to deviate from the designated route to take shortcuts.
  • Rushing ahead of the instructor is discouraged, and participants are advised to maintain a suitable pace.

Consent for Participants Below 18:

  • Participants below 18 years of age must submit a consent form signed by their guardian or parents.

FITNESS

Participant Fitness and Safety:

  • If, during the trek, the instructor feels that it is unsafe to continue with a particular participant due to fitness or safety concerns, the instructor has the right to take real-time action as needed.
  • In such cases, the instructor may decide to send the participant back from the trek.
  • It’s important to note that in these situations, no refund or return service will be provided to the participant.

JURISDICTION

  • The term “jurisdiction” in this context typically refers to the legal authority or control that Yuva Tours has over its activities, policies, and operations.
  • This clause may also imply that any legal disputes or issues related to the company activities will be governed by the laws and regulations of the jurisdiction in Gandhinagar.

DECLARATION

I hereby agree that I am participating in this Adventure & Trekking Camp with proper medical advice on my own will & risk. I am solely responsible for any injury or accident (minor/fatal) taken place during the camp. Yuva Tours is not responsible for any such cases/incidence/accidents taken place in the above-mentioned subject. I also understand the risk from wild animals and the dangerous state of water bodies near the campsite. I have agreed to the Terms and Conditions attached to this form.

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